Centurion Accessibility Plan and Policies

The multi-year Accessibility Plan applies to all the companies, entities and limited partnerships under the Centurion umbrella, including but not limited to Centurion Apartment Real Estate Investment Trust (“REIT”), Centurion Real Estate Opportunities Trust (“REOT”), Centurion Property Associates Inc. (“CPAI”), Centurion Asset Management Inc. (“CAMI”), Centurion Mortgage Capital Corporation (“CMCC”), Centurion Mortgage Services Corporation (“CMSC”), and Centurion Financial Trust (“CFiT”). A complete list of all applicable companies, entities and limited partnerships covered by this Plan is available upon request.

Statement of Commitment

Centurion is committed to meeting its obligations under the Accessibility for Ontarians with Disabilities Act (the “AODA” or the “Act”) and the related Integrated Accessibility Standards Regulations (the “IASR”). Building on Centurion’s Accessibility Customer Service Policy, attached as a PDF document at the bottom of this page, Centurion is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Centurion is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility.

As part of Centurion’s commitment to meeting its obligations under the Act, we have developed a multi-year plan which outlines our strategy to prevent and remove barriers and meet the AODA requirements.

Centurion’s Multi-Year Accessibility Plan will be reviewed and updated at least once every five (5) years, and as required.

Accessible Emergency Information

Centurion is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.


Centurion will provide training to all employees, volunteers and other staff member on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Information and Communications

Centurion is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs, and will adapt our services to best accommodate all requests made.

Accessible Websites and Web Content

Centurion’s new websites and content on such websites conform with World Wide Web Consortium Web Content Availability Guidelines (WCAG) 2.0 Level A.

Centurion will, by January 1, 2021:

Feedback, Accessible Formats and Communication Supports


Centurion is committed to fair and accessible employment practices. We will take the following steps to notify the public and staff that, when requested, Centurion will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:

We will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:

We will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account during Centurion’s Assessment Performance Incentive Program (“APIP”) process:

For More Information

For more information on this accessibility plan and Centurion’s Accessible Customer Service Policy, please contact:

Laura Salvatore
Associate Vice President, Human Capital
P: (416) 733-5600 x316
F: (416) 733-5607

Accessible formats of this document and Centurion’s Accessible Customer Service Policy are available free upon request by contacting Centurion’s Call Centre at 1-888-236-7767 or on and

Read the Accessibility Document as a PDF
Read our Accessible Customer Service Policy